Joy is a Management Consulting Expert with more than 20 years of professional experience. She is passionate about operational excellence and helping clients improve their business performance and reconfigure their operations towards greater quality, sustainability, and innovation.

Joy's academic journey began with a Master's in Engineering Management from the American University of Beirut, followed by a Bachelor's in Computer Engineering from the Lebanese American University. Her dedication to professional growth is reflected in an impressive array of certifications, including PMP (Project Management Professional), ISO certifications, and training in various quality management disciplines.

Her journey in the realm of process improvement, project management, and evaluation has been marked by an unwavering commitment to excellence, a drive for driving positive change, and a steadfast dedication to achieving organizational success. With a solid foundation in her field and an unyielding drive for continuous improvement, she is poised to make lasting contributions to any team or organization striving to optimize its operations and attain transformative results.

Throughout her career, Joy has left her mark on notable organizations. During her tenure at Technica International, she implemented process improvement strategies and trained cross-functional teams in automation and robotics solutions. She seamlessly transitioned Port of Beirut's Quality Management System to meet ISO 9001:2015 requirements, reflecting her commitment to excellence.

Joy's leadership and communication skills have empowered her to mentor teams and guide them to success. Her inquisitive nature drives continuous improvement, while her ability to earn the trust of others fosters collaboration and a culture of growth. Outside of her professional pursuits, Joy finds joy in photography, yoga, guitar, and tango, showcasing her multifaceted approach to life.

With fluency in English, Arabic, and French, Joy is well-equipped to engage with diverse stakeholders and drive meaningful change. Her dynamic background, fortified by years of experience, positions her as a catalyst for innovation, operational efficiency, and enduring success.