Become a certified expert in

Conflict Mgmt & Negotiation Skills

Business skills that will put you on the right path

Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Conflict Management and Resolution

Negotiation Techniques

Emotional Intelligence

This course is designed for experienced people who need to present with more persuasion and professionalism. You will leave this course with enhanced presentation skills and discover new techniques to ensure your audience is captivated.

Detailed Sessions

1. Defining and making sense of conflict in the Workplace

- Conflict - the facts

- Destructive v Constructive conflict

- Interpreting conflict from multiple perspectives

2. Conflict Resolution Styles

- Complete the TLI Questionnaire and receive feedback

- Exploring styles from an individual perspective

- Understanding a team conflict resolution style

3. Conflict Resolution Principles

- Describing a conflict resolution strategy

- Exploring the conflict resolution toolbox

- Applying a range of conflict resolution tools

4. Facilitating the Conflict Process

- Creating a strategy with tactics to ensure success

- Mediation as a tactic to overcome resistance

- Moving towards an outcome

5. Assertiveness Techniques

- Understanding why and how assertiveness works

- Application of assertiveness in specific scenarios

6. Steps to successful intervention

- Mapping the key players

- Creating a joined-up communication approach

- Recognising the limits for a successful negotiation

7. Dealing with Resistance

- Identification of resistance using a force field analysis

- Bringing clarity to each level of resistance

- Testing a reframed approach to negotiations

8. Win-win negotiation & Power Balances

- Recognising why stakeholders hold differing perspectives of a successful outcome

- Clarifying the six power bases

- Applying powerful close out tactics

9. Emotional Intelligence - Individual Level

- EI assessment

- Understanding how emotions affect individual behaviour

- Keeping calm in a crisis

10. Raising the bar with Alternative Negotiation Styles

- Assessing non-verbal cues

- Consideration of creating a powerful negotiation strategy

11. Power & Dependency - Dealing with manipulation

- Understanding the six power bases

- Applying the six power bases

- Recognising games that people play to win

12. Emotional Intelligence - Team Level

- Building collaboration during negotiations

- Making sense of emotional team processing

- Developing a high-performance negotiation team

Request for in-house

OUR EXPERTS FOR THIS SESSION

KATERINA ZLATANOVSKA POPOVA

CAREER COUNSELOR, SOFT SKILLS COACH & TRAINER

Katerina Zlatanovska Popova is professional certified career counselor since 2012 and active member of the CSOs for Career Counselors. Katerina is also an experienced soft skills coach and trainer working with different CSOs, companies and individuals.
She has expertise in Project management and she is Macedonian Project Coordinator for the Erasmus + KA02 project for Cooperation for innovation and the exchange of good practices. She is the Founder and President of nonprofit organization POZITIVO, Director of GOLDILOKS Foundation, President of the Assembly of the Association of Career Counselors and Member of the Assem bly of the First Children Embassy in the World MEGASI.

Martin Davies

Risk Framework Architect

Martin is a risk framework architect who designs risk measurement systems for auditors and risk managers working in trading firms, energy houses, manufacturing companies, and financial institutions. He has more than twenty years of experience developing bespoke risk reporting and scorecard assessment solutions with a particular focus on operational audit, IT, finance and the transactional aspects of a business. He is currently working with several companies throughout South East Asia and the Middle East assisting these organisations to build industry best practice frameworks for audit.